What payment options are available?
All card payments, including Visa, Master, Amex, AfterPay and Zip. EFT bank transfer is available on request invoices.

Do I get tracking number for my order?
All orders are sent by Australia Post satchel and have a tracking numbers unless for special cases we need to organise a different shipping method.

How long does it take to receive your order?
Our off the shelf products are sent out everyday after your order confirmation and depending on your location you should receive your parcel within few days.

Our custom made products, like dog collars and check plates take time to make before shipping. Depending on the time of the year it could take from 1-4 weeks. Give us a call if you need it by a specific date.

Do you accept returns?
We DO NOT accept refunds on custom made orders as they have been specifically made for you, UNLESS there has been an unlikely mistake from us. For any other product give us a call to discuss further and arrange returns if necessary.